We ship from our workshop located in Depok, Indonesia. In stock items will ship within 1 business days while items on pre-order will ship according to the timeline on the product’s page at the moment you made your order.
We like to keep things simple, that's why the price stated on the product’s page is the total you’ll eventually pay, shipping included. No surprise additionals during checkout.
For domestic shipping, we can offer same day service by Gojek or Grab for delivery within Jakarta, and JnT or Paxel for the rest of Indonesia, delivery time will vary depending on which province you’re located, but generally 2-5 days.
For international shipping, we ship with DHL. Tracking code and link will be provided for your convenience. Delivery usually takes between 5-10 days. Please bear in mind that these estimates don't include the time it takes for customs officials to process the package. You may have to pay import fees on your delivery. The rules vary widely from country to country, please contact your customs office for details.
If you have trouble tracking your order, please contact us at email@example.com
and we will help you get the status of your order from our end by contacting the courier’s representatives directly.
Orders will be shipped to your stated shipping address. We are not responsible for items delivered to incorrect shipping addresses. If you entered a wrong address, contact us immediately we will be able to update your address as long as the order has not been shipped or try to redirect delivery in case it has shipped.
If the goods are returned to us because customer input the wrong address; nobody was around to receive them after multiple delivery attempts; or you didn’t pick the package at your nearest post office in time (in case there’s applicable import fees), we can send it back to you at your cost.